Sky777 Privacy Policy – Our Commitment to Protecting Members' Personal Data in Malaysia

01 Sky777 Privacy Introduction & Commitment

Sky777 understands that privacy matters deeply to every one of our members. When you register and play on the Sky777 platform, you are entrusting us with your personal information — and we take that responsibility very seriously. This Privacy Policy is crafted to give you complete clarity on how your personal data is handled, from the moment you first visit sky777.my through every transaction and gaming session you carry out.

This policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), which requires all entities processing personal data of individuals in Malaysia to do so lawfully, transparently, and for clearly defined purposes. Sky777 adheres to all seven data protection principles established under the Malaysia PDPA, namely the General Principle, the Notice and Choice Principle, the Disclosure Principle, the Security Principle, the Retention Principle, the Data Integrity Principle, and the Access Principle.

If you have any questions about this Privacy Policy or how your personal data is handled by Sky777, please contact us by email at support@sky777.my or via live chat within the platform. Our team is ready to help you understand your privacy rights and how to exercise them.

02 Types of Personal Data We Collect

Sky777 collects various types of personal data depending on how you interact with our platform. Below is a full breakdown of the data categories we may collect:

Not all of the data listed above will be collected for every member. The data collected depends on the extent of your interaction with the Sky777 platform. For example, detailed financial data is only collected when you make a deposit or withdrawal, while KYC data is only required when withdrawals exceed a certain threshold or when additional verification is needed.

03 How Your Personal Data Is Collected

Sky777 collects personal data through several key channels:

• Account Registration Form: When you register a new account with Sky777, you provide us directly with basic information such as your name, phone number, email address, and date of birth.
• KYC (Know Your Customer) Process: To meet compliance requirements, Sky777 may request a copy of your identity document (Malaysian identification card or passport) and proof of residential address.
• Financial Transactions: Payment method information — such as bank account numbers, Touch 'n Go eWallet, GrabPay, DuitNow, or FPX details — is collected when you make a deposit or submit a withdrawal request.
• Platform Usage: Technical and behavioral data is collected automatically when you access and use the Sky777 platform through cookies, tracking pixels, and server logs.
• Customer Support Communications: When you contact the Sky777 support team via live chat or email, information shared during that session is stored in our systems for reference and service improvement purposes.
• Third-Party Sources: In limited circumstances, Sky777 may receive information about you from our payment service providers or technology partners solely for verification and security purposes.

04 How We Use Your Personal Data

Sky777 uses collected personal data solely for legitimate, pre-defined purposes. The following are the primary purposes for which your personal data is used:

1. Account Management: To create, verify, and manage your Sky777 account, including processing login requests, resetting passwords, and updating personal information.
2. Transaction Processing: To process deposits made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, and to process withdrawal requests to your Malaysian bank account or e-wallet.
3. Identity Verification & Compliance: To fulfil KYC requirements and legal compliance obligations related to anti-money laundering (AML) and counter-terrorism financing (CFT).
4. Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multi-account usage, collusion, bonus abuse, and other security threats against the Sky777 platform and its members.
5. Experience Personalisation: To personalize the content, promotions, and game recommendations displayed to you based on your preferences and gaming history on Sky777.
6. Service Communications: To send important notifications related to your account, including transaction confirmations, security alerts, and updates regarding changes to Sky777's terms or policies.
7. Responsible Gaming: To monitor gaming patterns and identify members who may need support related to responsible gaming, as well as to enforce the self-exclusion limits you have personally set.
8. Platform Improvements: To analyse aggregated platform usage data (without identifying any individual) for the purposes of technical improvement and user experience enhancement.

Sky777 does not use your personal data for any purpose beyond those stated above without first obtaining your additional consent.

05 Data Sharing with Third Parties

Sky777 does not sell, rent, or trade your personal data to third parties for marketing purposes. However, in certain limited situations, your data may be shared with the following parties:

• Payment Service Providers: Information required to process your financial transactions is shared with recognised payment service providers in Malaysia, such as FPX processors, and e-wallet gateway providers including Touch 'n Go, GrabPay, DuitNow, and others. This sharing is strictly for transaction processing purposes.
• Game Developers: Minimum necessary data required to enable game access is shared with third-party game developers such as Pragmatic Play, PG Soft, and others. These developers are bound by strict confidentiality agreements with Sky777.
• Legal Authorities: Sky777 will disclose personal data to the relevant authorities when required to do so by a court order, warrant, or other valid legal obligation in Malaysia.
• Identity Verification Services: Identity information may be shared with licensed third-party KYC service providers for the purposes of identity verification and AML checks.

06 Data Security Measures at Sky777

Protecting member personal data is a core technical and operational priority for Sky777. We implement multiple layers of protection to keep your data secure at all times:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and Sky777's servers is encrypted using 256-bit SSL/TLS protocol — the same encryption technology used by leading Malaysian banks such as Maybank and CIMB.
• Stored Data Encryption: Sensitive data stored in Sky777's database — including financial information and KYC documents — is encrypted at the storage level using industry-standard encryption.
• Strict Access Controls: Only Sky777 staff who require access to specific data to perform their duties are authorised to do so. This access is monitored and audited on a regular basis.
• 24/7 Security Monitoring: Sky777's security monitoring system operates 24 hours a day to detect any suspicious activity or unauthorized access attempts to our systems.
• Regular Security Testing: Sky777 conducts regular security audits and penetration testing to identify and address technical vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): Sky777 offers 2FA as an additional security layer for member accounts, going beyond password protection alone.

While Sky777 takes all reasonable steps to protect your data, no security system is completely infallible. If you suspect your account or personal data has been compromised, please contact the Sky777 support team immediately via live chat or email at support@sky777.my.

07 Cookies and Tracking Technologies

The Sky777 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates smoothly. The following are the types of cookies used by Sky777:

• Essential Cookies: These cookies are required for the core functions of the Sky777 platform, such as maintaining your login session, processing transactions, and ensuring basic security. They cannot be disabled as they are essential for the platform to operate correctly.
• Performance Cookies: These cookies collect information about how you use the Sky777 platform — such as the most frequently visited pages and each page's load time — to help us improve overall platform performance.
• Functional Cookies: These cookies allow the Sky777 platform to remember your preferences — such as your chosen language, display settings, and login details — for a smoother, more convenient experience.
• Analytics Cookies: Used to analyse aggregated platform usage patterns for improvement purposes. This data is processed anonymously and is not linked to your personal identity.

Sky777 does not use cookies to track your activity on other websites outside the sky777.my platform. We also do not use cross-site tracking technology for marketing purposes.

08 Data Retention & Transfer

Sky777 retains your personal data only for as long as it is needed for the purposes outlined in this Privacy Policy, or as required by applicable laws in Malaysia. The following are the key data retention guidelines:

• Active Account Data: For as long as your Sky777 account remains active and you continue using the platform.
• Financial & Transaction Data: A minimum of 7 years from the date of the transaction, in line with financial record-keeping requirements under Malaysian law.
• KYC Data: A minimum of 5 years after account closure, or longer if required by AML/CFT obligations.
• Security Log Data: Up to 2 years for the purposes of security incident investigation, where required.
• Data After Account Closure: When you close your Sky777 account, your personal data will be anonymized or deleted within a reasonable period, except for data that must be retained for legal compliance purposes.

Regarding cross-border data transfers, Sky777 ensures that any transfer of personal data to another country is carried out with adequate safeguards in place, including the use of standard contractual agreements that apply a level of protection equivalent to Malaysia's PDPA.

09 Your Rights as a Sky777 Member Under the PDPA

As a Sky777 member and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data:

To exercise any of the above rights, please contact Sky777's customer support team via live chat or by email at support@sky777.my by clearly stating the right you wish to exercise and the details of your request. Sky777 will process your request within a reasonable timeframe and inform you of the action taken.

Please note that in certain circumstances, Sky777 may need to decline part or all of your request if fulfilling it would breach our legal obligations or affect the legitimate interests of other parties. In such cases, we will clearly explain the reason for the refusal.

10 Children's Data Protection

The Sky777 platform is strictly for individuals aged 21 and above. Sky777 does not knowingly collect, process, or store personal data from individuals under the age of 21.

If you discover that someone under the age of 21 has registered a Sky777 account using false information or has accessed the platform without authorisation, please notify us immediately by email at support@sky777.my. Sky777 will take immediate action to close the account and delete all related data from our systems.

11 Links to Third-Party Websites

The Sky777 platform may contain links to or integrations with third-party services such as payment providers (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX) and game developers (Pragmatic Play, PG Soft, and others). When you click on these links or use such third-party services, their own privacy policies will apply.

Sky777 is not responsible for the privacy practices or content of any third-party websites or services accessed through our platform. We recommend reading the privacy policy of each third-party service you use, particularly before providing them with any personal information.

Data shared with payment service providers is limited strictly to the information necessary to process your transactions, and is subject to contractual agreements that require them to protect such data in accordance with recognized industry standards.

12 Changes to This Privacy Policy

Sky777 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or technological developments. Whenever this Privacy Policy is updated, the "Last updated" date at the top of this page will be changed to reflect the date of the most recent revision.

For material and significant changes to how your personal data is handled, Sky777 will provide you with clear notice through:

• In-platform notifications on Sky777 when you next log in
• Via email to the address registered with your Sky777 account
• A clear announcement on the sky777.my homepage

Continued use of the Sky777 platform after any changes to this Privacy Policy take effect will be deemed as your acceptance of the amended policy. If you do not agree with the changes, you have the right to close your Sky777 account and request deletion of your personal data in accordance with the rights set out in Section 9 above.